To create a harmonious environment in your organization, you have to reduce the number of conflicts among team members. You can do this by speaking to and understanding each employee’s concerns. Not fully knowing or understanding why a conflict happened can result in additional issues later. Before your workplace develops into a breeding ground for frequent arguments and clashes between employees, you should begin implementing conflict management. Authorities within your company should establish a system for dealing with and handling employees who cannot work together. Here is how your organization can begin the process of embracing conflict management.
Find The Source of the Conflict
Before approaching team members, it is a good idea first to figure out why the conflict occurred. Supervisors should investigate the workplace circumstances, any involved team members, and review any evidence leading up to the conflict. This can help reveal how relationships began to degrade and prevent team members from placing the blame on one another.
Create a Safe Space to Talk
Conflicts can’t be resolved by shaming individuals. Instead of taking sides or placing the blame on specific team members, you should create a safe space to speak to them in private. You can speak to each involved employee in private and as a group to help assess the situation. In private, team members can be honest about how they feel without feeling coerced to act a certain way.
Listen to Everyone
Every employee plays a part in an organization’s success, which means that leaders within the company should actively listen to each person. This can also help reduce conflict because everyone’s voice is heard. Hearing each employee’s concerns and finding a solution for them will be one of the initial steps to a resolution.
Figure Out Where Things Went Wrong
After an authority figure checks each employee’s complaint, they can then address the problem. From inflammatory emails to angry verbal exchanges, the supervisors must review all the activities that occurred during the conflict. Getting information from witnesses and reviewing any evidence will help company leaders pinpoint how the conflict began. An employee’s anger may have stemmed from one team member being poorly trained. They may feel they are more skilled and competent, making them impatient toward a less skilled worker. If this is an issue, the poorly performing team member can be trained to create better outcomes.
Create a Common Goal
Conflict management needs to get all employees to work together as a coherent team. This means that a common goal must be established so that everyone understands why they are working together. Reminding team members of that common goal will be important to helping them establish stronger working relationships. Employees who don’t understand where they fit in, lose sight of their purpose, misunderstand what they are supposed to do, or aren’t well-trained enough to deliver the correct results can make team members fall off track. Getting all team members to fit into the workplace culture will help make them more coordinated and motivated.
Find a Solution
Once senior members of the organization understand the source of the conflict, how the falling apart between team members began, and who was involved, they can develop a solution and implement it. The solution should be well-rounded and not only address one but multiple problems. Additionally, it should seek out the root core of the issue and resolve it.
Follow Up Evaluation
Even after a workplace conflict has been solved, it is important to maintain and develop workplace relationships. Employees should be evaluated over time and invited to a discussion to review how they have changed since the conflict resolution. Productivity should be reviewed, and employees can give feedback on how leadership is doing. This can build a healthy culture that reduces overall conflict within your organization.
How Do Conflict Management Specialists Get Rid of Issues in My Company?
You can learn more about how conflict management works and whether it is the right step for your organization. Speak to an experienced team to help benefit your organization and increase performance.